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Motorweb Terms and Conditions

MotorWeb is a Trade Me Limited business. These Terms form an agreement between you and Trade Me Limited.

MotorWeb will provide you with the Services, subject to these Terms. By registering to use, or using, the Services you agree to comply with these Terms:

1. Definitions

  • MotorWeb, we, us, our, etc means the MotorWeb vehicle information business, operated by Trade Me Limited.
  • You, your, etc means you, the person granted access to the Service by MotorWeb.
  • Credentials means the usernames, passwords and digital certificates assigned to you (or selected by you, in the case of passwords), which you use to access the Services.
  • Service means any service provided to you by MotorWeb.
  • System means the hardware and software operated by MotorWeb to provide you with Services.
  • Data means any information delivered to you by any Service.
  • MBIE means the Ministry of Business, Innovation and Employment.
  • MoJ means the Ministry of Justice.
  • NZTA means the New Zealand Transport Agency.
  • Terms means these terms and conditions.

2. Use of the Services

  • You agree to comply with all applicable laws (including, without limitation, the Privacy Act 2020) in your use of the Services.
  • You agree to follow MotorWeb’s instructions in relation to the Services.
  • You agree to keep your Credentials confidential, and not to share them with anyone.
  • You agree to notify MotorWeb immediately if your Credentials become known or are used by anyone else.
  • To access the Services you must register for a MotorWeb account following the process set out on our website. We reserve the right to decline any application for an account at our discretion.
  • So that we can provide the Services to you and manage your account, we will collect and store information about you, which you may access and correct at any time, in accordance with the Privacy Act 2020. Where we use third parties to undertake services, we provide those third parties with some of your information if it is required to fulfil those services. For example, we use third party software (such as customer relationship management and marketing automation software) that holds your information, sometimes overseas. We require any third party to undertake strict precautions to protect your information against unauthorised use or disclosure.

3. Price and payment

  • The prices and payment terms for the Services will be set out on the MotorWeb website, or in an individual agreement with you.
  • You agree to pay for the Services.
  • Unless we agree otherwise in writing you agree:
    • to pay any amounts you owe us on or before the 20th day of the month following the month we invoice you;
    • to make payment by direct debit, and
    • to do anything we reasonably ask you to in order to effect timely payment.
  • Payment is not made until it is received by us. If you pay by any method that causes us to incur costs, you agree that we can pass those costs on to you.
  • If you use a credit card to pay and that payment is s
  • ubsequently reversed, you agree to immediately reimburse us.
  • If you fail to make any payment to us on time, we can apply interest to the overdue amount at a rate which is 5 percentage points greater than our bank’s unarranged overdraft rate.
  • If we have to use any third parties to collect overdue amounts you owe us, you agree that we can add the costs of collection to the amounts you owe us and collect those costs at the same time as the overdue amount. You agree that we can disclose your information to third parties for this purpose.

4. Your obligations in respect of Data

  • Some Services give you access to the personal information of individuals. You agree not to use that information for any purpose that is not clearly authorised by the individual or required by law. You agree to secure that information against unauthorised disclosure or use by any third party.
  • In case of any unauthorised use or disclosure of any third party’s personal information you agree to notify MotorWeb and the individual in writing immediately you become aware of such unauthorised use or disclosure.
  • Without limiting any other provision of these Terms, you agree to comply with the following rules in relation to the Services stated:
    • Fine Status query: express consent of the subject.
    • Driver’s Licence query: express consent of the licence-holder.
  • You agree to keep a record of each consent you have obtained and to make such consents available to MotorWeb if requested by MotorWeb.
  • You agree to take all reasonable steps to ensure that information you submit to the System is accurate and error free and free from any malicious code and to report any errors to MotorWeb immediately you become aware of them.
  • You agree that you will not market, supply, resupply, rent, lease, re-sell, sub-license, lend, assign, transfer, or otherwise provide any Data in any way whatsoever to any third party, or make or retain copies of any Data, except as expressly permitted under these Terms or with our express written consent.

5. Data from third parties

  • The Services contain Data sourced from third parties (including, without limitation, NZTA, MoJ and MBIE).
  • We take all reasonable steps not to introduce any error into the Data.
  • You acknowledge that we have no control over the Data provided by third parties and that it may contain errors or omissions.
  • You authorise MotorWeb to search the register of motor vehicle traders to check your RMVT status.

6. Liability

  • Unless we agree otherwise in writing, you agree that MotorWeb’s liability to you:
    • in respect of third party Data, is entirely excluded and MotorWeb has no liability to you (whether in contract, tort, or otherwise) for any cost, expense, damage or loss incurred by you as a consequence of any error in any Data which MotorWeb has sourced from any third party;
    • in respect of any delay in or failure to supply any Service, is limited to re-supplying that Service and MotorWeb has no liability to you (whether in contract, tort, or otherwise) for any cost, expense, damage or loss incurred by you as a consequence of any delay in or failure to supply any Service;
    • without limiting the operation of clauses 6(a)(i) or (ii), is limited in total, for any cost, expense, damage or loss incurred by you as a result of any action or inaction or negligence by MotorWeb, to the fees paid by you to MotorWeb in the six months prior to any such liability first arising.
  • Neither party shall be liable to the other for any failure of or delay in their performance of this agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labour disputes, embargoes, government orders, weather, natural disaster or other force majeure event.

7. Intellectual property

  • MotorWeb (and its licensors or suppliers, as the case may be) owns all proprietary and intellectual property rights in the Services and the software and other material underlying and forming part of the Services (including, without limitation, all code, text, graphics and the Data).
  • You may not without our prior written permission, in any form or by any means:
    • adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of the Services or Data; or
    • commercialise, copy, or on-sell any Data.

8. Changes to these Terms

  • When we make changes to these Terms, we will give you reasonable notice. Reasonable notice is usually two weeks, but may shorter if we need to make urgent changes.
  • If you object to any change we make to these Terms, you can terminate this agreement by giving us notice in writing at any time during the period from the date we provide notice of the change, to a date two weeks from the date the change takes effect.

9. Termination

  • You can cease using the Services at any time. If you wish to deactivate your account and terminate this agreement you must give us notice in writing.
  • If this agreement is terminated for any reason, you agree to immediately:
    • pay any amounts you owe us;
    • cease to use the Services; and destroy all copies of any Data that you have in your possession or control.
  • You agree that we may audit your compliance with clause 9(b)(iii) at any time by giving you written notice and you agree to do everything we reasonably request (including providing access to systems and premises) to facilitate any such audit. This obligation survives termination of this agreement.
  • We may suspend your use of the Services at any time if, in our reasonable opinion, you are in breach of any obligation you have under this agreement.
  • We may terminate this agreement immediately by notice to you if you breach any obligation you have under this agreement.
  • We may terminate this agreement at any time at our convenience by giving you not less than 30 days’ notice in writing.

10. General

  • These Terms are governed by New Zealand law and you agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.
  • If we do not exercise or enforce any right available to us under these Terms, it does not constitute a waiver of those rights.
  • If any provision of these Terms becomes or is held to be invalid, unenforceable or illegal for any reason, and in any respect, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

Old Terms and Conditions

By registering for, or using, the Services Clients agree to comply with their obligations under these terms and conditions.
In case of any conflict between these terms and conditions and the terms of any other agreement between the Service Provider and the Client, the terms of the other agreement will prevail.

  1. DEFINITIONS
    1. “Service Provider” means Trade Me Limited or its duly authorised representative.
    2. “Client” means any person, entity, company or organisation accepted by the Service Provider to access the System and use the Services from time to time.
    3. “Penalty Interest” has the meaning given to that term in clause 4.6
    4. “Services” means services provided by the Service Provider as described on the Service Provider’s website from time to time.
    5. “System” means the hardware, software and communications used to deliver the Services.
    6. “Data” means the data and information delivered by the Service Provider to the Client pursuant to the Services.
    7. “MBIE” means the Ministry of Business, Innovation and Employment.
    8. “Ministry” means the Ministry of Justice.
    9. “NZTA” means the New Zealand Transport Agency.
    10. “Terms” means these terms and conditions.
    11. “Trade Me” means Trade Me Limited.
  2. SERVICE PROVIDER OBLIGATIONS
    1. The Service Provider will use reasonable effort, skill, care and diligence to provide the Services to the Client.
    2. The Service Provider shall provide the Services on the basis that the information continues to be made available to the Service Provider from third parties (including the MBIE, the Ministry and the NZTA), public registers or publicly available information sources. Where such information ceases to be made available to the Service Provider, the Service Provider may cease providing the same information to the Client.
      Service Provider from third parties (including the MBIE, the Ministry and the NZTA), public registers or publicly available information sources. Where such information ceases to be made available to the Service Provider, the Service Provider may cease providing the same information to the Client.
  3. TERMS
    1. The Service Provider may, without liability and without prejudice to any other rights it has, suspend or terminate the Services in whole or in part.
    2. Notwithstanding the suspension or termination of the Services, the Client shall remain liable:
      1. to pay all outstanding charges owing to the Service Provider which have been incurred by the Client prior to suspension or termination (as applicable), in addition to any penalty interest and collection costs (including legal costs on a solicitor/client basis and/or indemnity basis);
      2. for any breach of any of these Terms and for the Client’s obligations to the Service Provider under these Terms.
    3. Following termination of the Services, the Client will return or destroy any confidential information relating to the Service Provider.
    4. Termination of the Services will not affect the provisions of these Terms which are intended to continue, or should reasonably continue, after termination (including, in respect of the Client, clauses 3, 6 and 9).
  4. PRICE AND PAYMENT
    1. The price for the Services shall be at the sole discretion of the Service Provider and can be varied at any time by notice to the Client.
    2. The Client is responsible for the payment of all charges as agreed from time to time in writing by the Service Provider. In the absence of any such written agreement, the Client is liable to make payment for the charges as set out on the Service Provider’s website (as updated from time to time in accordance with clause 4.1).
    3. Unless otherwise expressly agreed in writing with the Client, payment for the Services shall be made by way of direct debit from the Client’s nominated bank account in full on or before the 20th day of the month following the date of the invoice.
    4. The Client shall reimburse the Service Provider for any expenses, disbursements and legal costs incurred by the Service Provider in the enforcement of these Terms, including any reasonable solicitors fees (on an indemnity and/or solicitor client basis) and debt collection agency fees.
    5. Receipt of a cheque, bill of exchange or other negotiable instrument shall not constitute payment until such negotiable instrument is paid in full and/or, in the event of any credit card chargeback, charged to the Service Provider. The Client shall reimburse the Service Provider for such chargeback made to the Service Provider’s account howsoever the chargeback has arisen.
    6. The Service Provider may, in its sole and exclusive discretion, apply interest (“Penalty Interest”) to any overdue amount owed by any Client. Such interest will be at a rate 5 percentage points greater than the unarranged overdraft rate of the Service Provider’s bank.
  5. EXCLUSION OF LIABILITY
    1. The Client acknowledges that the information provided by the Service Provider may represent or be based on information provided to the Service Provider from third parties (including the MBIE, the Ministry and the NZTA), public registers or publicly available information sources. To the extent that the information is so provided, the Service Provider shall take all reasonable steps to accurately transcribe information into the Services. Whilst every reasonable effort shall be made by the Service Provider to ensure that the information available is accurate and complete, the Service Provider, its officers, directors, shareholders, employees and agents shall not be liable for the accuracy or completeness of the information provided to and/or by the Service Provider, including information provided by third parties (including the MBIE, the Ministry and the NZTA), public registers or publicly available information sources. The Client, when acting upon the information, does so entirely at its own risk and ought to make its own inquiries to verify the accuracy of the information and to ensure that the information sought is suitable for the purpose to which the Client is to put the information.
    2. The MBIE, the Ministry and the NZTA, as suppliers of information to the Service Provider, shall not be liable to the Client in respect of any costs, losses, expenses or damage of any kind arising out of any use of, or reliance on, the information provided to the Client by the Service Provider that came from the MBIE, the Ministry and the NZTA (as applicable).
    3. The Service Provider shall not be liable to the Client in respect of any costs, losses, expenses or damage of any kind suffered or incurred by the Client (including, but not limited to, consequential or economic loss) arising out of or relating inter alia to:
      1. the supply of the Services to the Client, or
      2. the delay in supplying or the failure to supply the Services to the Client, or
      3. The misuse of the Client’s login IDs and passwords by any third party.
    4. The Service Provider is under no obligation to supply the Services and is dependent upon the availability of services from various governmental and private agencies (including the MBIE, the Ministry and the NZTA). The Service Provider shall not be liable if the Services or part of the Services are delayed, suspended and/or unavailable, either temporarily and/or permanently, and whether as a result of an act and/or omission by the Service Provider and/or any third party.
    5. In the event of any outage and/or unavailability of the Services, the Service Provider has no obligation to provide alternative access by any other means.
    6. While the Service Provider shall use all reasonable efforts to ensure a secure environment for the transmission and storage of information, the Service Provider accepts no liability for any security breached, including without limitation, security breaches resulting from computer hackers, unlawful entry, unauthorised access, theft, disgruntled employees and other fraudulent acts.
  6. CLIENT RESPONSIBILITIES
    1. The Client warrants that the information and Services provided by the Service Provider to the Client will be utilised by the Client for lawful purposes only. The Client will indemnify the Service Provider against all claims of any kind whatsoever arising from the use by the Client of such information and Services (including but not limited to any claims made pursuant to the Privacy Act 2020).
    2. The Client warrants that it will keep secure and confidential all system login IDs and passwords and will not disclose them to any other party without the express written permission of the Service Provider. If the Client does disclose any confidential information to another party without the express written permission of the Service Provider, the Client will immediately notify the Service Provider of such disclosure (whether having occurred inadvertently or otherwise). The Client will be liable for any losses, costs, or damages whatsoever that arise from the disclosure of the confidential information by the Client (including but not limited to all consequential, economic and direct and indirect losses, collection costs and legal costs on a solicitor-client/indemnity basis).
    3. The Client warrants that it will not alter, disassemble, rent, lease, re-sell, sublicense, lend, assign or transfer the Data in any way whatsoever, except as expressly authorised by these Terms or with the express written consent of the Service Provider.
    4. In obtaining information from the Services, the Client must:
      1. prior to submitting a Fine Status inquiry, obtain express consent from the query subject to the submission of the inquiry (which inquiry will include certain information about the query subject); and
      2. prior to submitting a Drivers Licence inquiry, obtain express consent from the Personal Drivers Licence holder to the submission of the inquiry (which inquiry will include certain information about the Personal Drivers Licence holder); and
      3. keep all records relating to consents obtained from Personal Drivers Licence holders and Fine Status query subjects and provide them to the Service Provider upon request; and
      4. submit each inquiry in accordance with the Service Provider’s instructions.
    5. The Client indemnifies the Service Provider, its agents, servants and employees against any direct, indirect or consequential losses, costs and/or expenses arising out of any act and/or omission of the Client and/or any breach of these Terms by the Client or any agent, employee or third party acting on behalf of the Client (this indemnity shall include the payment of all legal costs on a solicitor/client and/or indemnity basis).
    6. The Client shall use best endeavours to ensure that any information or data it submits to the System for the purposes of the Services shall be accurate and error free and otherwise suitable for the purposes intended.
    7. The Client shall promptly report to the Service Provider any faults, failures, errors or omissions that it becomes aware of in respect of the Data, the Services or System.
    8. Where the Client discloses any personal information to the Service Provider (whether as part of submitting an inquiry or otherwise), the Client will (prior to such disclosure) obtain the relevant individual’s consent to: (a) the disclosure of his or her personal information to the Service Provider; and (b) the use, assignment and resale of his or her personal information by the Service Provider for its internal business purposes. The Client will keep all records relating to consents obtained pursuant to this clause, and provide them to the Service Provider upon request.
  7. COPYRIGHT
    1. The Data supplied to the Client by the Service Provider may not be reproduced or copied in any form whatsoever without the prior written consent of the Service Provider. The Client shall take all reasonable steps to protect the Data from unauthorised use, reproduction, distribution or publication.
    2. The Client acknowledges that the terms “Vehicle Information Report”, “VIR”, “Redbook” and “MotorWeb” are trademark brands owned by or licensed to the Service Provider. The look and feel of the Services and the Service Provider’s website is all rights reserved. The Client may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from the Service Provider. The Service Provider either owns or holds a license to all intellectual property rights associated with the concept and method of compilation and packaging of the Services.
    3. Subject to its legal obligations and commercial obligations to government departments, the Service Provider may make data available relating to the Client for the purpose of statistical analysis on a case by case basis.
    4. Nothing in Clause 7.1 shall be deemed to prevent the Client from retaining a copy of any report that the Client may have obtained from the Service Provider for the Client’s own internal use.
  8. ADDITIONAL MATTERS
    1. The Client and the Service Provider are independent contractors and nothing in these Terms shall, or shall be deemed to, constitute an agency, partnership, joint venture, employment or other relationship between the Client and Service Provider.
    2. Access to the Services will be via a communication method agreed by both parties. The Client will be responsible for any communication costs incurred relating to the Client’s access to the Services. Communication costs incurred by the Service Provider in providing the Services to the Client shall remain the responsibility of the Service Provider.
  9. PRIVACY
    1. The Client shall at all times comply with the Service all relevant provisions of the Privacy Act 2020 (including, but not limited to, holding the appropriate authorisations on behalf of all individuals as required).
    2. If, in the Service Provider’s opinion, the Client has not complied with any provisions of the Privacy Act 2020, the Service Provider may terminate the Services immediately.
    3. The Service Provider shall be entitled to carry out an audit of the Client’s records at any time pertaining to the information obtained by the Client from the Service Provider.
    4. Personal information will be collected from the Client for the management of the Client’s account with the Service Provider.
    5. The information collected by the Service Provider in accordance with clause 9.4 will be held by the Service Provider. The Client may access and correct any of its personal information held by the Service Provider at any time.
    6. The information obtained from the Client may also be disclosed to third parties where necessary for the enforcement of the rights and obligations under these Terms, including the referral of any matter to a debt collection agency where the Client is in default of making any payment due pursuant to these Terms.
  10. CONSUMER GUARANTEES ACT
    1. If the Client is acquiring these Services for purposes other than business, the Consumer Guarantees Act 1993 may apply and the minimum terms and warranties required by that Act are implied in those circumstances into these Terms.
    2. If the Client is acquiring the Services for business purposes, the Consumer Guarantees Act 1993 will not apply.
  11. NOTICES
    1. All notices and invoices to be given under these Terms may be served or delivered personally or by posting to the last known address of the recipient, or by faxing to the last known fax number of the recipient, or by electronic transmission to the last known email address of the recipient.
  12. DISPUTE RESOLUTION
    1. Where there is a dispute arising under or in connection with these Terms, then the party raising the dispute shall give written notice to the other party informing it of the details of the dispute and the remedy sought, and shall refer this dispute to arbitration under the Arbitration Act 1996.
    2. The dispute shall be determined by one arbitrator to be agreed upon by the parties or, failing agreement, by an arbitrator appointed by the President of the New Zealand Law Society.
    3. The decision of the arbitrator shall be final and binding on both parties and the costs of any arbitration shall be borne as the arbitrator shall direct.
  13. MISCELLANEOUS
    1. The Client shall not assign or transfer all or any of its rights or obligations under these Terms without the prior written consent of the Service Provider.
    2. The Service Provider shall not be liable for any delay or failure to perform its obligations under these Terms if the cause of the delay or failure is beyond its control.
    3. Failure by the Service Provider to enforce any of these Terms shall not be deemed to be a waiver of any of the rights or obligations the Service Provider has under these Terms.
    4. The laws of New Zealand shall apply to these Terms.
    5. Where there is a conflict or inconsistency between these Terms and the terms of an agreement between the Service Provider and the Client, then the terms of such agreement shall prevail to the extent of such conflict or inconsistency.
    6. If any provision of these Terms is held to be invalid, void, illegal or unenforceable, then the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
    7. These Terms and any other collateral agreement in writing signed by the Client and the Service Provider represent the entire agreement between the parties in relation to the provision of the Services. The Client acknowledges that it has not relied upon nor been induced to acquire the Services on the basis of any representations or other statements made by the Service Provider and its directors, employees, agents and contractors.
    8. The Client accepts, and is bound by, these Terms by accessing the System and ordering a Service of any nature.
    9. These Terms may be varied at any time by notifying users of the existence of the revised Terms through the Service Provider’s website. The Client’s continued access of the System and use of the Services after these variations constitutes the Client’s agreement to such variations.

Repossession Guarantee Terms and Conditions

Terms and abbreviations used in this Guarantee

Clone A stolen (or previously written off) Vehicle bearing the identity of another
Enquirer The person to whom we provide the VIR® also referred to as you
Number Plate The registration number of the Vehicle
NZTA New Zealand Transport Agency
PPSR Personal Property Securities Register
Sources NZTA and PPSR
Vehicle the vehicle that is the subject of a VIR®
VIN Vehicle Identification Number
VIR® Vehicle History Check

The Guarantee

The Promoter provides you with information it obtains from the Sources. The Promoter guarantees that the Vehicle will not be repossessed as a result of the data displayed in the VIR® not being identical to the data obtained from the Sources for the following sections:

  • Financial Securities (money owing)
  • Vehicle is reported stolen

The Promoter’s liability under this guarantee applies only in respect of the Vehicle which is the subject of the VIR®. The Promoter’s liability does not extend to other claims arising out of the repossession.

If data fails to appear in the VIR®, as a result of the Promoter’s act or omission and the Vehicle is subsequently repossessed due to the incomplete, inaccurate or untrue information provided by the Promoter, the Promoter will provide compensation for direct loss suffered by the Enquirer up to the limits specified in the Terms and Conditions.

IMPORTANT: This Guarantee is subject to the following Terms and Conditions.

  1. The Guarantee is personal to The Enquirer and is not transferable.
  2. The Promoter does not guarantee the integrity of the Vehicle that is the subject of the VIR®.
  3. The Guarantee is valid for 12 calendar months from the date of enquiry or until you sell the Vehicle, whichever occurs first.
  4. If the repossession was the result of a security the security must contain an identifier that was on the vehicle at the time the VIR® report was purchased.
  5. The Promoter does not guarantee and will not be liable for:
    1. cars that have been stolen but have not been flagged as such in the police database;
    2. incorrect data received from the Sources;
    3. data out of its control i.e. data that is in the possession of the Sources and has not been, or could not have been, transferred to the Promoter;
    4. any data except the sections and fields defined above in respect of the Vehicle that is the subject of the VIR®;
    5. any VIR® undertaken of the Vehicle associated with a cloned vehicle;
    6. any Vehicle obtained by the Enquirer by deception / fraud;
    7. a Vehicle’s description, value, condition or roadworthiness;
    8. any VIR® and / or Vehicle in respect of which there is a discrepancy between the Number Plate and VIN you supply;
    9. any event that occurs after the VIR® was purchased;
    10. any VIR® where the Vehicle was not purchased and in the Enquirer’s possession, within 20 days following the VIR®;
    11. information in respect of Vehicles registered outside New Zealand at the time of the VIR®;
    12. any claim for loss where you or anyone acting for you knows that any part of the claim is false or fraudulent;
    13. any claim for loss where you fail to co-operate with the police, the Promoter or its agents;
    14. any claim for loss that results from any untrue, incomplete or inaccurate data you supply to the Promoter or any error, whether intentional or accidental, on your part to include withholding of material data;
    15. any claim for loss where you are unable to provide the Promoter with the vendor’s phone number;
    16. any claim for loss or damage where you are unable to provide the Promoter with proof of purchase for a Vehicle for which you paid more than $2000;
    17. any claim arising from an event before the Vehicle was first registered with the NZTA;
    18. information that could not be provided by the Promoter e.g. finance data and information that the Promoter could not possess at the time the VIR® was purchased i.e. vehicles that had been stolen but had not been reported as such to the police.
  6. The Guarantee is subject to the following financial limits:
    1. For loss of title as a result of the Vehicle the subject of the VIR® upon being reported to the police as stolen as at the date and time of your VIR® and this information being available but not passed on by the Promoter (as opposed to a natural and / or unavoidable delay): a sum not exceeding $100,000 or the market value as at the date of claim, or the price you paid for the Vehicle, or the sum payable to acquire good title, whichever is the lesser.
    2. Should there have been a registered security against the Vehicle at the date and time of your VIR® and this information was available but was not passed on by the Promoter (as opposed to a natural and / or unavoidable delay): a sum not exceeding $100,000 or the market value as at the date of claim, or the price you paid for the Vehicle, or the sum of all securities, whichever is the lesser.
    3. In no circumstances (including, without limitation, if the Promoter has been negligent) will the Promoter be liable for any indirect or consequential loss or damage, or for any loss of business, capital, profit, reputation or goodwill whether caused by the Promoter, its servants or agents arising out of or in connection with the VIR®.
    4. The market value of the Vehicle will be calculated by reference to Redbook’s valuation service.
  7. To qualify for the Guarantee:
    1. You must not be aware of information confirming, suggesting or giving you reason to suspect that the Vehicle has an adverse history or was subject to the problem in respect of which you are claiming.
    2. All information provided by the Promoter must match the data appearing on the registration certificate.
    3. You must provide the Promoter with the VIN from the Vehicle and this must match the Vehicle that is the subject of the VIR®.
    4. You must ensure that all VIN markings on the Vehicle match one another i.e. they must be identical to each other. This must include the stamped in VIN tag under the bonnet of the Vehicle.
  8. Claims procedure:
    1. Claims must be notified in writing to support@motorweb.co.nz;
    2. you must notify the Promoter within 5 working days of becoming aware of a problem, dispute or potential claim or claim involving the Vehicle.
    3. If, for operational purposes, the police have asked you not to notify the Promoter of the dispute the Promoter will require you to:
      1. obtain written notice of the request from the police
      2. advise the police in writing that you do not give up your claim to title and receive written acknowledgement of this from them
    4. In accepting settlement you agree:
      1. to assist the Promoter to pursue recovery of the Vehicle from any third party;
      2. to assist the police to prosecute any third party;
      3. In the case of a cloned or ringed Vehicle you retain, to reinstate the Vehicle’s identity at a manufacturer’s dealer.

Privacy Policy

Is this a secure site?

To prevent unauthorised access, maintain data accuracy, and ensure the privacy of your information, we’ve put in place systems to help safeguard and secure the information we collect on-line.

Since your credit card information is especially sensitive, we take special care to keep it secure. We only communicate this information over secure Internet connections, using SSL (Secure Sockets Layer) encryption and security keys. This is the currently accepted standard for on-line security, and is used by the likes of banks, government agencies, etc.

Our privacy policy

MotorWeb (including VIR) is a service provided by Trade Me Limited. This means Trade Me’s privacy policy applies to our use, collection, storage and disclosure of your information when you use MotorWeb or purchase a VIR.